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30 minutes ago, Jose Martinez said:

Hello,

You need to modify your silent.cfg through FTP. 

 

2020-02-29_19-27-02.jpg

whats the program ure using? filezila dont enter the server

 

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ftp programs i use says server refused permission to log in. Please explain me how to access the files to edit or have permission to do it with file zila or winscp cause i cant do it atm.

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27 minutes ago, ngzx said:

ftp programs i use says server refused permission to log in. Please explain me how to access the files to edit or have permission to do it with file zila or winscp cause i cant do it atm.

If it says permission refused to log in - 

1. Then you are using wrong password.

2. Wrong username

3. Both of above OR just one and your ID is locked. Please create ticket and I can help you out. 

Kind Regards

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34 minutes ago, ngzx said:

ftp programs i use says server refused permission to log in. Please explain me how to access the files to edit or have permission to do it with file zila or winscp cause i cant do it atm.

For winscp please use below configuration and I just checked and it worked for me - 

image.png

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