Jump to content

Registration Terms

Please take a moment to review these rules detailed below. If you agree with them and wish to proceed with the registration, simply click the "Register" button below. To cancel this registration, simply hit the 'back' button on your browser.

Please remember that we are not responsible for any messages posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message.

The messages express the views of the author of the message, not necessarily the views of this bulletin board. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email. We have the ability to remove objectionable messages and we will make every effort to do so, within a reasonable time frame, if we determine that removal is necessary.

You agree, through your use of this service, that you will not use this bulletin board to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violative of any law.

You agree not to post any copyrighted material unless the copyright is owned by you or by this bulletin board.

Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a personalized experience when you browse this site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy (link at the footer of each page).

 

dediserverhosting.com stands behind the quality and performance of its services. Every game, Ventrilo, TS3, website and managed server comes with a full performance guarantee, covering the service over its entire lifetime. This is why we have a comprehensive Service Level Agreement (SLA).

Our SLA applies to all our services, including game servers, VPS, dedicated machines, voice servers, and webhosting. Our SLA covers 

Network availability

As measured from our other locations, the physical network will have 100% availability. This SLA is suspended for the target of Denial of Service attack (DoS/DDoS) during the attack. SLA provisions, including the provision of network availability, will continue to apply to other customers and services during such an attack. DNS/domain issues are also not covered in SLA because we are not domain registrar and we don't have any controls over domains/DNS. 

Hardware availability

Our machines will be available to run applicable services 100% of the time. Any time that a rented service is not able to run because of a hardware problem with the physical machine hosting that service will be considered equivalent to network downtime.

Install intervals

Services will be brought online within the defined number of business days. If this commitment is not met, any installation fee will be credited in full. Any other ordered service will be put up at most 72 hours after the subscription has been activated. Time that the service is not online past the 72 hour mark will be credited, or the free trial extended, as applicable.

Service times

A staff member will respond to any new support request made through the website ticket center, page during our business hours within 48 hours, and any wait beyond this will be treated as if it were a network/hardware outage for the service. Performance issues caused by us will be resolved within 72 hours of our determination of the source of the problem.

If for any service, webosting, voice servers, dedicated server, VPS and gameservers are down for more then 72 hours. i.e. If any service is down for more then 72 hours and outage continues beyond 72 hours, we will be refunding for that service for all hours and not just any hours beyond 72 hours. So if you have an outage of 73 hours, you will be eligible to receive pro-rated refund for that service for 96 hours even though outage lasted only for 73 hours. Each additional hour after 72 hours will give you additional refund for next day. Pro-rated refund would be added to your account which you can use to pay for your next billing. It can not be transferred or used for payouts. All requests for credits must be made within 3 days of the incident. All requests for credits must be made by creating a support ticket. 

Effects from scheduled maintenance events that were previously posted on website page or ticket notification center in the control panel are not covered under this SLA. Each maintenance event will describe how the service will be affected.

Dediserverhosting.com is not responsible for any data loss. All customers are responsible for their own back up as we don't provide or take up backs separately although we use RAID technology. Customers can take back up of their files any moment as all customers have full FTP access for their custom files.